Frequently Asked Questions
Everything you need to know about gear, maintenance, and your order.
Do your bicycles come fully assembled?
All bikes purchased online are professionally pre-assembled and safety-checked by our technicians before being packed. Some minor assembly, such as attaching pedals and straightening the handlebars, will be required upon delivery.
What is your return policy for cycling gear?
We offer a 30-day return window for most items. Products must be in original, unused condition with all tags and packaging intact. Please note that for safety reasons, we cannot accept returns on used helmets or customized components.
How do I determine the correct frame size for me?
We provide a comprehensive sizing chart on every product page based on rider height and inseam. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.
Do you offer international shipping?
Currently, Bourkes Bicycles ships to addresses within the continental United States and Canada. Shipping rates and delivery times vary based on the size of the bike and your specific location.
What kind of warranty comes with my purchase?
Every new bicycle carries a manufacturer's warranty covering frame defects, typically ranging from five years to a lifetime. Components usually have a one-year warranty. Bourkes Bicycles also provides a 90-day tune-up guarantee on all new builds.
Can I finance my new mountain or road bike?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR interest rates.