Returns & Exchanges
At Bourkes Bicycles, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it is a sizing issue or a change of heart, our team is here to help you get back on the road or trail as quickly as possible.
Initiate Your Return
Contact our support team or visit our retail location with your original proof of purchase to start the return or exchange process.
Package Your Gear
Ensure the item is unused, clean, and in its original packaging with all tags attached to qualify for a full refund.
Ship or Drop Off
Securely box your items and ship them back to our warehouse using a tracked service, or simply bring them directly to our service counter.
Inspection and Refund
Once our technicians verify the condition of the equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing